Terms & Conditions
We are FJ Benjamin (M) Sdn Bhd, a Franchise Partner of Airfree Air Purifier. We operate the website at Airfree (the "Site") and when you buy a product from the Site ("Product"), you buy it from FJ Benjamin (M) Sdn Bhd.
We're a company registered in Malaysia with company registration number (25364-A). Our registered office is FJ Benjamin (M) Sdn Bhd, 12th Floor KH Tower, 8 Lorong P Ramlee 50250 Kuala Lumpur, Malaysia
If you need to contact us, see our Contact us page for the different ways you can reach us.
Why We Have Terms & Conditions
We have terms and conditions ("T&Cs") for a few different reasons:
- they contain the rules which apply to your use of the Site, including material you might upload to the blog and in reviews;
- they set out all the rules which apply to your purchase of a Product; and
- they contain information which we need to tell you, for example your rights under the Consumer Protection Act 1999 of Malaysia.
If you use the Site, purchase a Product or upload any material onto the Site, you are confirming to us that you agree to the T&Cs. They are legally binding on us both.
So, please read them and click here to print or save them if you like. Contact us if you have any questions about them.
The T&Cs go hand in hand with some other documents which contain other important information:
- our Delivery Policy, where we tell you about delivery options for a Product and any restrictions on where we can deliver or extra charges ("Delivery Policy"); and
- our Return Policy, where we tell you how to return a Product in certain circumstances including because you have changed your mind under the Consumer Protection (Fair Trading) Act of Malaysia
Ordering A Product From Us: How The Contract Works
When we sell a Product to you, just like all purchases, there's a contract in place for that sale. This section of our T&Cs explains how that works.
Your order via the Site for a Product is an offer to buy that Product from us. When we get your order, we will send you an order confirmation email listing each Product you have requested to buy and an estimated delivery date.
This order confirmation email is an acceptance of your offer by us. At that point a contract will be made between us for you to buy, and for us to sell, the Product that you have requested to buy.
You'll know when we have dispatched a Product, because we will send you an email letting you know.
Price And Payment
The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error. These price exclude delivery costs, which will be added to the total amount due. See our Delivery Policy for more information on this.
We accept payment via all major credit cards.
By placing an order on the Site, you confirm that the payment details provided by you are valid and that when your order is accepted and processed by us, payment will be made in full.
Availability and Delivery Of Products
Delivery dates are estimated and are not guaranteed. Subject to stock availability, we aim to despatch earliest possible so the order is delivered to you within our promised timeline.
We will always try to fulfil orders, but our only responsibility to you where a Product is no longer available, or if we are unable to supply a particular Product for whatever reason, is to make sure we do not charge you for the Product.
Our standard MY delivery service is RM 10 for any order.
Problems With Your Order
It is important that each Product’s use and care instructions are followed properly.
It is your responsibility to take reasonable care of the Product you have bought. We are not responsible to you to the extent that the problem with your Product is caused by your incorrect use or care.
“I have received a faulty Product”
If you think the Product you received is faulty, please contact our customer service team by email at the team will tell you how to proceed. Please include as many details as possible about the fault.
“I have received an incorrect Product in my order”
If you have received an incorrect Product in your order, please contact our customer service team at email@example.com. We will then advise on how to proceed with the return. Please include as many details as possible about the incorrect item.
“A Product is missing from my order”
If the packing note states an item should be in your parcel but it is not, please contact our customer service team at firstname.lastname@example.org who will try to rectify the mistake as quickly as possible.
Our Responsibility To You
We have taken every care in the preparation of the material on our Site. However, the material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy or suitability for any particular purpose. If you notice a problem, feel free to let us know and we’ll see if we can try and fix it.
If the need arises, we may suspend access to our Site to carry out routine or emergency work. We will not be responsible if for any reason our Site is unavailable. We will not be responsible to you for any errors or omissions, or any technical problems you may experience, or any use you make of the material on the Site, any websites linked to it or any materials posted on it.
If we are in breach of these T&Cs, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you order the relevant Product or the time you otherwise use the Site.
Our total responsibility to you in relation to an order placed by you for a Product will be limited to the amount paid by you for the Product.
Because we sell Products for personal use only our responsibility to you shall not for any reason include any business losses such as lost data, lost profits, lost sales or business interruption.
Promotions and Promotional Codes
Promotional codes cannot be combined with other offers, promotions or promotional codes.
Promotional codes are only valid with purchases made through cleanair.fjbenjamin.com.my
If the promotion has a minimum purchase requirement, the promotion will no longer apply when partial returns are made. The refunded amount will exclude that of the promotional amount.
No extension of promotions or promotional codes will be entertained.
F J Benjamin (M) Sdn Bhd reserves the right to amend any terms and conditions without prior notice.
F J Benjamin (M) Sdn Bhd reserves the right to cancel any promotions or promotional codes without prior notice.
Your Use Of The Site
“airfree” is a registered trade mark of Airfree AIR PURIFIER, a member of a group of companies and are. The owners or the licensees of all trademarks, and all other marks, trade names, brand names, business names, illustrations, images, logos, registered or unregistered designs, copyrights and other intellectual property rights which appear on our Site.
You are licensed to use the material on the Site on a very limited basis: just to use the Site as intended and in accordance with these T&Cs for your own personal, non-commercial use. Nothing more, nothing less! You may not otherwise copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any part of our Site.
Submitting reviews and posting on our blog – keep it legal, keep it friendly, keep it clean!
Some areas of the Site allow you to enter content. We want everyone using the Site to have a good experience, so you promise that your content (“Content”) will not:
- contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory;
- promote sexually explicit material, violence or discrimination based on race, sex, religion nationality, disability, sexual orientation or age;
- infringe any copyright, database right, or trade mark, or any other intellectual property rights of any other person;
- be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
- be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case; or
- be used to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material.
Who owns content posted
By submitting Content you are granting us (and our group of companies) a perpetual, royalty-free, non-exclusive, irrevocable licence to reproduce, modify, translate, make available, distribute and sublicense the Content in whole or in part and in any form, including for marketing purposes in our own materials and on social media.
You will be responsible for all losses, costs and expenses reasonably incurred by us, all damages awarded against us by a court and all sums paid by us as a result of any settlement agreed by us because of:
- any claim by any third party that your Content is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or is in breach of any applicable law, regulation or code of practice;
- any claim by any third party that your Content infringes that third party’s copyright or other intellectual property rights; and
- any claim by any third party that your Content breaches any confidentiality or privacy rights.
Removal of Content
We reserve the right to refuse to post Content on the Site or to remove Content already posted on the Site, although we do not actively moderate content posted.
You must not try to re-post Content that we have refused to post on the Site or that we have previously removed from the Site.
Viruses, Hacking, Scraping
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 2007. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
Third party services
We may from time to time make available through our Site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them direct.
We have no control over the content of those third party sites or the performance of these services. Accordingly, you use these services at your own risk and we accept no responsibility for them or for any loss or damage that may arise from your use of them.
Events outside our control
We will not be responsible for any failure to perform, or delay in performance of, any of our obligations towards you that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities.
If any of these terms and conditions is held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law.
These T&Cs contain the whole agreement between us and you relating to the supply of Products and/or your use of our Site. No additional terms or conditions requested or communicated in any way by you will form part of our contract whether accepted or not by an employee of ours.
Our right to vary these T&Cs
We may revise and amend these T&Cs from time to time. You will be subject to the terms and conditions in force at the time that you order Products from us or otherwise use the Site.
Law and jurisdiction
These T&Cs are subject to Malaysian law. We will try to solve any disagreements quickly and efficiently.
Your Legal Rights
We are under a legal duty to supply products that comply with the contract for the sale of products between you and us. We want you to be completely happy with your purchase so if your goods are faulty, just contact our customer service team by email at email@example.com
Airfree Complaints Procedure
If you are not happy with the response you receive or anything else about your experience with Airfree, you can contact our customer services team directly by email at firstname.lastname@example.org
Once our customer services team have received your complaint we will acknowledge it by email within 3-5 working days.
If you do not feel that your complaint has been fully resolved when you receive the final response from our customer services team please let our customer services team know and they will refer your complaint to our complaints team. Our complaints team will deal with your complaint in line with the timescales set out above.
Any defective items should be returned in their original packaging with any enclosed documentation. A return request should be raised via email.
All returns must be accompanied by an invoice. Refunds will be processed to the original payment card.
We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. Goods should not be damaged and must have the original tags intact.
If the promotion has a minimum purchase requirement, the promotion will no longer apply when partial returns are made. The refunded amount will exclude that of the promotional amount.
Do I have to pay a delivery charge?
We offer Free Shipping for any purchase on the website.
What delivery services do you offer?
We offer Standard Shipping.
Can you send my order without an invoice?
We are not able to dispatch orders without an invoice.
Can I have my order delivered to a business address?
You can choose to have your order delivered to a business address. However, please be aware that we are unable to accept any responsibility for any loss or damage to the parcel once the delivery has been made.
How long will my delivery take?
Standard Delivery in Malaysia should reach within 3-5 days.
Why haven't I received any confirmation emails?
All notification emails are sent to the email address that has been used to place the order, if the email address was entered incorrectly you will not receive the email. Please also make sure to check your spam folders of the email address. If you still have not received any emails, please contact us.
Why haven't I received my order?
You will receive a shipping confirmation email once your order leaves the warehouse. Please check your dispatch email to see the tracking information for your parcel(s). If there has been no movement in your tracking for 5 days, please contact us.
Information About Us
We are FJ Benjamin (M) Malaysia, a Franchise Partner of Airfree Air Purifier. We operate the website at airfree.fjbenjamin.com.my (the "Site") and when you buy a product from the Site ("Product"), you buy it from FJ Benjamin.
We're a company registered in Singapore with company registration number 1(25364-A). Our registered office is FJ Benjamin (M) Sdn Bhd, 12th Floor KH Tower, 8 Lorong P Ramlee 50250 Kuala Lumpur, Malaysia
If you need to contact us, please email to email@example.com.
Website: When you place an order or set up an account through our websites, FJ Benjamin (M) Sdn Bhd will collect your name, billing address, delivery address, contact details (including email and Mobile numbers), gender and password. We will also keep details of all of your orders. We will collect information about your use of our website. We do not hold your payment card details. Financial transactions take place directly and securely with our payment provider.
E-receipts: If you sign up to receive e-receipts in the Airfree website, FJ Benjamin (M) Sdn Bhd. will collect your name, email address, home address, date of birth and gender, Mobile number.
Competitions, promotions: If you enter a competition or promotion we are running, we may ask you to provide your name, email address, home address, mobile number and gender.
Customer services: If you contact our customer services representatives, we might will ask you to provide your name, email address and home address, mobile number, and the reasons for contacting us.
Opting into direct marketing: When you contact us through any of these channels, we will ask you whether you want to opt into receiving our newsletter and other marketing communications from us. If you decide to opt in, FJ Benjamin (M) Sdn Bhd. will record this opt in on your customer profile.
What We Use Your Information For
Web: When you place an order or set up an account through the Airfree website, we will use your personal data to:
- process your orders, communicate with you about your orders, and deliver your products;
- update our records and maintain your account with us;
- prevent or detect fraud;
- ask for feedback on our products, website and services;
- conduct market research;
- monitor your browsing history within our website so that we can (i) provide you with information and suggestions to help you to improve your browsing experience; and (ii) improve our website and any services we offer to you or the public.
E-receipts: If you sign up to receive e-receipts in the Airfree Website we will use your personal data to send you an electronic receipt for the products you purchase in-store.
Competitions, promotions: If you enter a competition or promotion, we will use your personal data to administer the competition or promotion.
Customer services: If you contact our customer services representatives, we will use your personal data to investigate and resolve your query.
Direct marketing: If you have opted in to receive marketing communications from us, we will use your personal data to notify you of Airfree products, promotions, competitions and special offers that may be of interest to you. These notifications will be sent to you online (either by email as a newsletter, or by social media or search engine as banners or adverts).
How Long We Keep Your Information For
We will keep your information for the following periods of time:
Web: If you set up an account through the Airfree website, we will retain your personal data within the website for three years after your last order. If you use a guest check out without setting up an account, we will retain your personal data within the website database for 90 days. Data relating to each of your orders will be kept for seven years.
E-receipts: If you sign up to receive e-receipts in the Airfree website store, we will retain your personal data for seven years.
Competitions, promotions: If you enter a competition or promotion, we will delete your personal data as soon as we have completed the competition or promotion.
Customer services: If you contact our customer services representatives, we retain your personal data for seven years.
How To Opt Out
If you have opted in to receiving marketing communications from us, you can opt out at any time by:
- emailing us firstname.lastname@example.org with the word "unsubscribe" in the subject line;
- clicking on "unsubscribe" on any marketing email you receive from us; or
- logging into "My Account" on the website and editing your account details.
Please allow up to 5 days for unsubscribe requests to be processed.
For guidance on how to turn off cookies, see section Cookies Consent below.
Disclosure Of Your Information
We may share your personal data with any company within the FJ Benjamin (M) Sdn Bhd group of companies for the purposes listed in this policy.
We will not disclose your personal information to any third party except as follows:
- If you have opted in to receiving marketing communications, we may share your information our third party service providers who provide email distribution services or with social media companies providing digital marketing services.
- We will provide your personal data to our business partners who provide, ordering, logistics, fulfilment, and other services in order to process your orders, deliver your products, and provide customer care.
- We may provide your personal data to agencies undertaking market research and analysis on our behalf. They may contact you by email or telephone to ask you for your feedback and comments on our products, website and services.
All of these disclosures would be made under contractual arrangements to ensure confidentiality, and carried out in accordance with the requirements of the relevant Data Protection regulations.
We may also use aggregated information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. We may provide such aggregated information to third parties, but these statistics will not include information that can be used to identify any individual.
A cookie is a small piece of information sent to your computer, mobile or other device when you visit a website. Cookies are sent by a web server to a web browser, to enable the server to collect information from the browser and recognise your device on future visits.
- If you click to accept cookies, you are opting-in to FJ Benjamin (M) Sdn Bhd using your personal information for these purposes.
- If you do not accept our cookies, the functionality of our website will be severely limited.
Most browsers allow you to turn off cookies. If you want to know how to do this, look at the help menu on your browser. However, if you do not accept cookies your user experience on our website may be affected and you will be unable to purchase products from our website.
Cookies can be divided into four types:
Category 1: Strictly Necessary Cookies
These cookies are essential for the website to provide services you have asked for such as remembering your shopping bag items and your wishlists.
Category 2: Performance Cookies
This type collects anonymous information on how people use our website and the data is merged with other users to enable us to improve how the website operates. For example, we utilise Google Analytics cookies to help us understand how customers arrive at our website, browse or use our website and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.
Category 3: Functionality Cookies
These remember choices you make such as language, search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate with your selections and make the visits more tailored and pleasant. The information is also merged with other users on an anonymous basis to enable us to improve how the website operates. For example, our Saved Items feature utilises a cookie to remember the products which you have expressed a wish to save whilst browsing our website.
Category 4: Targeting Cookies or Advertising Cookies
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the websites you have visited, and that information is shared with other parties such as advertisers.
Protecting Your Information
Our website uses up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software.
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you.
Access, Correcting And Deleting Your Information
If you would like to access information we hold about you, or would like us to correct or delete your information please contact us at email@example.com. If you ask us to delete information, please be aware that we are entitled to keep a record of our transactions with you for legal and audit purposes, which we will retain for the period set out in section ‘How Long We Keep Your Information".
Contact And Complaints
If you have any questions, comments or requests relating to this policy, or if you would like to make a complaint about any matters relating to this policy, please reach us by emailing us at firstname.lastname@example.org