Warranty Terms

Airfree's warranty is applicable to the repair or replacement of your faulty Airfree machine at the sole discretion of F J Benjamin (M) Sdn Bhd. You warranty is valid in the event your Airfree machine is found to be defective and is still within the warranty period.

Refunds and exchanges are not permitted due to change of mind or wrong purchase.

What is not covered by the Warranty?

All Airfree machines are quality tested to ensure that they function well within their intended use. Should your Airfree machine break down within its warranty period and intended use, we will bear the cost and responsibility to provide repairs or replacements for you. This is subject to further checks of the faulty machine upon receipt at our repair center.

Please refer to the circumstances below which is not covered by the Warranty Claim of your Airfree machine:

  • General wear and tear, including but not limited to parts that wear out over time.
  • Accidental damage, including but not limited to water and fire damage.
  • Damage due to weather conditions, power surges or during transit.
  • Damage due to negligent use or operation of the machine not in accordance to the operational manual.
  • Use of unauthorized parts or repairs / alterations carried out by non-authorized service personnel.

Problems With Your Order

It is important that each Product’s use and care instructions are followed properly.

It is your responsibility to take reasonable care of the Product you have bought. We are not liable to carry out repairs or replacements to machines that were found to have been damaged due to negligent use or usage against the recommendations in the operational manual.

I have received a faulty product

If you think the Product you received is faulty, please contact our customer service team by email at cleanair@fjbenjamin.com.my The team will then guide you on how to proceed. Please include as many details as possible about the fault. Recommended attachments to include:

  • Photos or Video of machine malfunctioning
  • Proof of purchase and warranty details

I have received an incorrect Product in my order

If you have received an incorrect Product in your order, please contact our customer service team at cleanair@fjbenjamin.com.my . We will then advise on how to proceed with the return. Please include as many details as possible about the incorrect item.

A Product is missing from my order

If the packing note states an item should be in your parcel but it is not, please contact our customer service team at airfree@fjbenjamin.com.my and you will be assisted accordingly.